IT Help Desk Analyst (Onsite) (Ohio)
RelMap Consulting RelMap Consulting North Baltimore, OH North Baltimore, OH Contract Contract $23 - $27 an hour $23 - $27 an hour 2 days ago 2 days ago 2 days ago RelMap Consulting is looking for a Help Desk Specialist with a Bachelor's Degree or Associates degree in Computer Science or related study and a minimum of 5 years of relevant experience.
This position is located in North Baltimore, OH and is a 3-month contract role with possible extension.
Essential Duties Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Respond to requests for technical assistance via phone, chat, or email.
Coordinate and perform new user provisioning including system, connectivity, and application access.
Potential to move into future supervisory role Functions as a primary point of contact, as part of the client solutions group, for end user problems and logs all customer interactions into ticketing system.
Analyze complex computer systems, identify problems, and develop and implement logical conclusions and effective solutions.
Possesses advanced knowledge of desktop operating systems, networks, and client-server applications Support Manufacturing warehouse technologies and software Must have 5
years of experience in a Help Desk capacity Competencies / Technical Skills Core Competencies :
Fostering Teamwork; Managing Performance; Building Collaborative Relationships; Customer Orientation; Result Orientation; Personal Credibility Organizational Competencies:
Initiative Technical Skills - Active directory - Zebra Printer Support - Advanced troubleshooting - Problem solving - Device Provisioning Licenses / Certifications A
certification, MCP certification preferred Job Type:
Contract Pay:
$23.
00 - $27.
00 per hour Expected hours:
40 per week Schedule:
8 hour shift Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
This position is located in North Baltimore, OH and is a 3-month contract role with possible extension.
Essential Duties Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Respond to requests for technical assistance via phone, chat, or email.
Coordinate and perform new user provisioning including system, connectivity, and application access.
Potential to move into future supervisory role Functions as a primary point of contact, as part of the client solutions group, for end user problems and logs all customer interactions into ticketing system.
Analyze complex computer systems, identify problems, and develop and implement logical conclusions and effective solutions.
Possesses advanced knowledge of desktop operating systems, networks, and client-server applications Support Manufacturing warehouse technologies and software Must have 5
years of experience in a Help Desk capacity Competencies / Technical Skills Core Competencies :
Fostering Teamwork; Managing Performance; Building Collaborative Relationships; Customer Orientation; Result Orientation; Personal Credibility Organizational Competencies:
Initiative Technical Skills - Active directory - Zebra Printer Support - Advanced troubleshooting - Problem solving - Device Provisioning Licenses / Certifications A
certification, MCP certification preferred Job Type:
Contract Pay:
$23.
00 - $27.
00 per hour Expected hours:
40 per week Schedule:
8 hour shift Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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